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City of Edmonton

The City of Edmonton has worked in partnership with the Edmonton Federation of Community Leagues for the past 88 years.

City of Edmonton 10-Year Strategic Plan goals:
• Preserve and sustain Edmonton’s environment
• Improve Edmonton’s liveability
• Transform Edmonton’s urban form
• Shift Edmonton’s transportation mode
• Ensure Edmonton’s financial stability
• Diversify Edmonton’s economy
City Council

Mayor Stephen Mandel
2nd Floor, City Hall
1 Sir Winston Churchill Square
Edmonton AB T5J 2R7
Fax: 780-496-8292
Councillors
2nd Floor, City Hall
1 Sir Winston Churchill Square
Edmonton AB T5J 2R7
Fax: 780-496-8113
E-mail: councillors@edmonton.ca (will send
e-mail to all 12 Councillors)
Please note: Call 311 to reach any
member of City Council.

 

Interacting with Council
 
How to Get Your Ideas Considered by Council
 
You can phone your ward Councillors or write to any or all members of Council, including the Mayor.  If your issue is related to a specific committee, public hearing or Council agenda, you may also request permission to speak or give a presentation at the relevant meeting.
 
Writing a Letter
 
Be brief! Clearly explain your issue, including any detailed information as a separate document.
 
Letters intended for all members of Council may be sent care of the Office of the City Clerk for distribution to Council.
 
            Members of City Council          
c/o Office of the City Clerk
3rd floor, City Hall
1 Sir Winston Churchill Square
Edmonton AB  T5J 2R7
 
Depending on the complexity of the issue, your inquiry will be dealt with either by a Councillor, an appropriate department or office, or a standing committee of City Council. You may receive an answer by phone or mail. In the case of a standing committee report, you will be advised of the meeting at which the report will be considered. You may request an opportunity to speak to the committee at that time.
 
Allow several weeks for a response. Please note: Information contained in letters to City Council may be made available to the public.
 
 
Council or Committee Meetings
 
The schedules, agendas and minutes of all Council and committee meetings are online at www.edmonton.ca/meetings. This same link offers a streaming video link for watching these meetings online.
 
You may also speak in reference to a specific item on an agenda of a Council or committee meeting. There are several ways to register to speak:
 
All mail and fax requests should include your address and daytime phone number. Specify the meeting date and the report you wish to discuss. 
 
For more information, call:
 
            Office of the City Clerk
            Phone: 311
            Fax: 780-496-8175
            E-mail: city.clerk@edmonton.ca
 
 
Public Hearings
 
Everyone is welcome to attend public hearings. If you wish to address Council at a public hearing, you may register to speak with the Office of the City Clerk up to 11 a.m. on the day of the hearing by:
  • completing the Request to Speak Form at www.edmonton.ca/meetings,
  • e-mailing city.clerk@edmonton.ca,
  • phoning the Office of the City Clerk: 311,
  • faxing the Office of the City Clerk: 780-496-8175,
  • registering In person at the Office of the City Clerk, 3rd floor, City Hall, or
  • registering on the day of the meeting at the entrance to Council Chamber 15 minutes before the start of the session.
 
Provide your name, organization, address, phone number, e-mail, and whether you are in favour or opposed to the bylaw. 
 
Public hearings involve very specific procedures to ensure everyone who wants to speak can do so within the timeframes allocated for the issue. For more information on the specific procedures, visit the City of Edmonton website at www.edmonton.ca then type in the key words “interact with Council” in the search engine.
 

P.S. Speakers at public hearings have only a maximum of five minutes to make the presentation. Plan your presentation to fit within that timeframe, then practice it out loud to make sure it is as effective as possible.

 
 

 

 
  

If you wish to provide handouts to Council, bring 20 copies and hand them to the Clerk for distribution to Councillors. If you wish to make a PowerPoint (or other media) presentation, contact the Office of the City Clerk before the day of the meeting to make arrangements.
 
For more information, call the Office of the City Clerk at 311.
 
Council Members’ Attendance at Community Events
 
If your league would like a member of City Council to attend a public event, forward a request in writing to the Mayor's Office:
Mayor's Appointment Secretary
The Office of the Mayor
2nd floor, City Hall
Edmonton AB  T5J 2R7
 
If you wish to invite your ward Councillor to an event, write directly to his or her office:
Office of the Councillors
2nd Floor, City Hall
Edmonton AB  T5J 2R7
 
Council Tools for Recognizing Community Achievement
 
Proclamations, Mayor's messages to the community, letters of congratulation and certificates of congratulation are also available. These products express congratulations to community groups and individuals for exceptional achievements or acknowledge citizens for work they are doing in the community. Forward requests in writing at least eight weeks in advance to the Office of the Mayor.

 

Transforming Edmonton
 
The creation of a great city doesn’t just happen on its own – it takes foresight and vision, a solid plan and a commitment to action. In this spirit, Edmonton City Council has articulated a City Vision and Strategic Plan, based on input from thousands of citizens, to focus and inform the City's planning decisions and to help ensure day-to-day actions ultimately create the city we aspire for the future.
 
The City of Edmonton is committed to transforming our city through integrated, long-range planning. By ensuring our work advances the six 10-year goals outlined in the Strategic Plan, City of Edmonton staff work together to bring our City Vision to life. Other key plans include the Municipal Development Plan, the Transportation Master Plan and the Environmental Strategic Plan. For more information and to view the City of Edmonton vision video, visit www.transformingedmonton.ca.
 
 
 

P.S. For all City of Edmonton information, please call 311 or visit www.edmonton.ca.

 
 

 

 
 
 
 
 
 
 
 

Edmonton Community Services Department (CSD)
 
CSD Organization Chart (2008)
 
Emergency Medical Services
Fire Rescue Services
Neighbourhood & Community Development
Recreation Facility Services
Operational Services
·   Capital Development
·   Emergency Communications
·   Fire Rescue Fleet & Equipment
·   Logistics
·   Technical Services
 
 
 
 
Strategic Services
·      Business Planning
·      Policy Development
·      Quality Improvement
·      Research & Innovation
Support Services
·   Operations
·   Clinical & Organizational Effectiveness
·   Program Development
·   Operations
·   Administration & Development
·   Public Safety
 
Community Building
oEast
oSouth
oWest
·     Neighbourhood Development
·     Communities of Interest
·     Community Resources
·     Targeted Community Services
·     Branch Building
·     External Collaborations & Partnerships
 
 
·     Stewardship / Stadium
·     Programs & Events / Kinsmen Sports Centre
·     Business Development – Valley Zoo
·     Branch Accountability / Prince of Wales Armouries
·     Recreation & Leisure Centres / Mill Woods Recreation Centre
·     Partner & Facility Development / Fort Edmonton Park
·     Horticultural Facilities / Muttart Conservatory
·     Access to Recreation & Sport
 
Community Services Department, Neighbourhood and Community Development Branch mission: “We enrich community life by working in partnership with others to strengthen individuals and families, support neighbourhood aspirations, and engage people in the development of their communities.”
 
 
Great Neighbourhoods
 
Great Neighbourhoodsis a comprehensive cross-government approach to helping neighbourhoods be the best they can be, reflecting the City’s renewed commitment to neighbourhood development and including support for both physical and social infrastructure.  
 
Great Neighbourhoodsis strengthening two-way communication with citizens on a neighbourhood basis to increase responsiveness for critical, time-sensitive City and neighbourhood issues.
 
Key elements of Great Neighbourhoods include:
 
The Office of Great Neighbourhoods:will enable a team of City staff from a number of departments to work together to facilitate connections and coordination across all neighbourhoods, business and City departments. The Office of Great Neighbourhoods will be housed in CSD and encompasses:
  • Great Neighbourhoods
  • Neighbourhood Revitalization
  • Families First
  • Capital City Clean Up. This is a year-round program dedicated to litter and graffiti reduction and prevention efforts city-wide. It provides supplies and other supports to community organizations wishing to do little clean-ups or graffiti wipeouts in their neighbourhoods.
 
Neighbourhood Service Districts:  based on the City’s ward boundaries, neighbourhood districts will make it easier to coordinate planning, programs and services by all departments for all neighbourhoods.
 
Civic District Coordinators: will be assigned to each Neighbourhood District and will be part of each Great Neighbourhood Team. They will facilitate two-way communication among City departments, residents and business owners and are citizens’ direct link to the Great Neighbourhood Teams. They will maintain and manage key information from all City departments regarding planned activities that affect Edmonton neighbourhoods and businesses. This information will be available to all City staff, neighbourhood residents and businesses. 
 
Great Neighbourhood Teams: are made up of representatives from all City departments in each Neighbourhood Service District. They will meet and consult with residents, business owners and community groups as required to help coordinate city plans with the plans from communities, businesses and schools. 
 
Citizens’ Summits: allow citizens annually to contribute to neighbourhood development, providing an opportunity for gauging citizen priorities and communicating the City vision and plans as they relate to those priorities.
 
Great Neighbourhoods Online: will provide information and links for the Office of Great Neighbourhoods, the Civic District Coordinators and Great Neighbourhood teams, helping citizens connect to City information and planning in a neighbourhood format.
 
Great Neighbourhoods has created a Neighbourhood Service District and City multi-departmental link for Community Recreation Coordinators (CRCs) in the community. This connection will be through the Civic District Coordinators (CDCs) and the Great Neighbourhood Teams. CRCs in the community will provide Great Neighbourhoods with the link to the community plans and activities, which have an impact on many neighbourhoods or multiple-departments within the City. These connections will enable effective access to information for CRCs and communities about City plans and services in any department.
 
 
Staff Services Available to Your Community League
 
1. Community Recreation Coordinators (CRCs)           
The role of each Community Recreation Coordinator (CRC) is to provide support and critical information to community league boards so they can run their league business more efficiently and effectively. CRCs offer the following services to community leagues:
 
  • Information and referral
  • Program development and implementation
  • Community and organizational development
  • Parkland development and community construction
 

My CRC is:

 
Name: __________________________
Phone: (780) _____________________
Fax: (780) _______________________
E-mail: __________________________
 
 
 
If you are unsure who your CRC is, call 311.
 
 

 

 
 
 
 
 
 
 
 
 
 
 

2. Community Building Social Workers
Community building social workers can work with you and other groups in the community to identify and address social issues. They work on initiatives with a number of different groups, agencies and institutions in the community and can provide information on trends and issues in the social service network in Edmonton.
 
3. Assessment and Short Term Counseling Social Workers
Citizens of Edmonton can call the assessment line at 780-496-4777 for counseling and referral services. Callers are able to speak privately with a professional social worker and counseling is available at sites throughout the city for personal concerns such as daily life stresses, relationship issues, parenting challenges, or abuse or violence in the family.
 
4. Program Managers
Program managers support community leagues in coordinating recreation programs for children in their communities. Experienced City of Edmonton recreation staff work in partnership with the community leagues to offer a variety of programming options. Your CRC will assist you with the needs assessment to determine which programs best fit for your community. The program manager will then implement all of the logistics for your program(s).There is a program menu with program ideas and options available through your CRC but programming is not limited to the menu. 
 
 
 
Programming Opportunities for Community Leagues
 
The City of Edmonton works in partnership with community leagues to offer a variety of programming options. Your CRC will help your league conduct a needs assessment to determine which programs best fit your community. The City offers programs for the following age groups:
  • Preschool (3-5 years)
  • Child (6 – 12 years)
  • Youth (13 – 17 years)
 
There are several considerations to keep in mind when your league is exploring program options:
·         Does your location work for this type of program? For example, a program with a cooking component needs access to a fully functioning kitchen.
·         How many sessions do you want the program to run? Depending on the type, programs can be run from one to 10 sessions.
·         How can Community Services help? The department can provide staffing, registration, publicity, equipment, program ideas or resources.
·         What age group is the program for? Most programs can be modified to include all age groups including families.
 
 
Paying for Programs
 
Program pricing is based on one two-hour session, two staff and equipment costs. Staffing is provided in a 1:10 ratio for children and youth (ages 6-17) and a 1:8 ratio for preschoolers (ages 3-5).
 
There are a couple of options for leagues to pay for program.
 
  1. The City invoices the community league the program fee. The league can charge participants a fee to recover the cost of running the program.
 
  1. The City of Edmonton handles registration and collects participant fees directly. In this case, the league is not invoiced.
 
You can also talk to your CRC about free or low cost programs options and cost sharing arrangements.
 
 
Booking Programs
 
To book a program or to discuss your program needs, contact your CRC. Booking must occur a minimum of one month in advance of the start of the program.
 
 
 
 
City Assistance with Programs
 
Once you have booked your program, a program manager will help the league with the following steps:
 
1.     Design the chosen program(s).
·         Confirm program option and format.
·         Work with stakeholders to create content/curriculum.
·         Establish a cost recovery program budget.
 
2.     Manage logistics.
  • Maintain a current inventory of programs and equipment.
  • Find, purchase and secure program resources.
  • Confirm or book facilities as appropriate.
 
3.     Plan and implement a publicity strategy.
  • Identify the most appropriate way to spread the message in the community.
  • Develop promotional material.
  • Ensure the materials are well distributed.
 
4.     Find qualified and enthusiastic staff.
  • Work with the community to find potential instructors.
  • Identify, recruit and place program staff.
  • Ensure staff are trained and oriented.
  • Ensure staff receive ample supervision and evaluation.
  • Oversee administrative details such as pay, scheduling, keys, uniforms.
 
5.     Register participants.
  • Ensure registration plans are in place.
  • Arrange logistics for local registration if requested.
 
6.     Ensure programs have required equipment and supplies.
  • Monitor and maintain equipment resources for partnered and City-run programs.
  • Sign out equipment on request.
 
7.     Troubleshoot as required.
  • Respond promptly to any questions and concerns.
  • Provide daily program administration and reporting.
 
8.     Evaluate and report results.
  • Implement the tools chosen to evaluate outcomes and benefits.
  • Implement the systems needed to gather the information required to measure success.
  • Compile and analyze program statistics.
  • Prepare program reports and recommendations.
  • Share results with stakeholders.
 
 
Use and Enjoyment of City Parkland (Bylaw 2202)
 
Community league hall sites and facilities are located on city parkland. That means all activities conducted in or around your hall and other facilities are subject to the regulations outlined in City of Edmonton Bylaw 2202 (Use and Enjoyment of City Parkland).
 
 
 

For more information about this bylaw, operating within its requirements and how to get the required permits, contact your CRC or visit www.edmonton.ca.

 
 

 

 
 
 
 
 

What is Parkland?
 
Parkland means any property, developed or not, owned, controlled or maintained by the City of Edmonton that is intended to be used by members of the public for recreation and general enjoyment or is preserved as a natural area. This includes neighbourhood playgrounds, parks, natural areas, open space and community service facilities like swimming pools and arenas and major attractions.
 
 
Neighbourhood Parks Development Program (NPDP)
 
The intent of the NPDP program is to guide, facilitate and support the creation of great spaces and fun places for neighbourhood play, wellness and learning through active partnerships with the community.
The City of Edmonton, through the Neighbourhood Park Development Program (NPDP), provides matching funds to eligible community organizations for neighbourhood park development. The NPDP provides a consistent opportunity across the city for communities to undertake park projects in their neighbourhoods. These include park improvements such as landscaping, community gardens, playgrounds, water features, benches and walking trails.
 
Contact your CRC for program details and to submit your NPDP application.
 
 
Dogs in Parks
 
 
As parks and green spaces are regarded as public areas, we ask that you treat them as such and have consideration for others in public multiple-use spaces.
 
If you are a dog owner, you should know and abide to the new Animal Control Bylaw 13145 and the Parks Bylaw 2202 which states that “your dog must be on a leash at all times except for those areas where they are signed otherwise like Parks for Paws – Dogs Off Leash areas.
 
Areas where dogs are not permitted even on a leash are: playgrounds, school sites, park picnic areas, sports fields, golf courses and most roadways. A dog can be on leash on any improved or unimproved trail as well, but not off the trial in any of the above mentioned green spaces.
 
For more information about off-leash areas, visit www.edmonton.ca (keywords: off leash) or call the Parks for Paws Coordinator at 311.
 
 
Activities Requiring a Permit on Parkland
 
There are two types of permits for parkland.
a) Confirmation of Use of Parkland Open Space & Facilities. This permit allows a customer or group to participate in an activity on open space parkland. The parkland must be designated for the type of intended activity. The permit will identify a parkland location, day, time, person and/or organization making the reservation, and for what purpose. This confirmation does not allow the customer exclusive use of the space.
 
b) Licence.A license is used for booking most facilities and “bookable” parkland spaces. Upon approval, a licence can be used for open space parkland bookings if the parkland is not designated for the intended activity.
 
Community league activities that require a permit include:
1.     Large group gatherings of 50 or more people (e.g.) community carnivals and events. When Community Services knows your group is coming to parkland, staff will ensure the site can accommodate your event, will plan ahead for special services like extra garbage pickup, alert you to any conflicts with other groups coming to the same site and advise you about any required permits.
 
2.     Temporary food service, fireworks, horse-drawn sleigh rides, hot air balloons, commercial photography, gaming/raffles, parachute take-off and landing and amusement rides. Unusual community activities for which parkland is not designated require approval through a licence. 
 
 
Liquor Regulations
 
It is illegal under provincial law to consume liquor in a public place such as a park, arena or sports field; however, community groups may be given permission to serve or sell liquor at a special event under specific guidelines.
 
In order to serve or sell liquor at the City of Edmonton arenas, sports fields and parks, you must apply for and receive written permission from Community Services and a liquor licence issued by the Alberta Gaming and Liquor Commission. Contact your CRC if you are planning to hold an event with liquor in a park.
 
 
 
Signage Allowed on Parkland
 
Park signage is allowed on parkland with permission. Please contact your CRC for further information.
 
 
 
Other Information on Use of Parkland
 
Portable toilets. If requesting portable toilets for an event on parkland, include information in a permit about the location of the toilet. 
 
Fires and barbecues. A fire is only permitted in an area established for that purpose, such as a fireplace, fire pit or similar receptacle provided by the City. There are also rules established to ensure the fire is properly attended and extinguished. No special permit is required if you follow these guidelines.
 
Burying things on parkland (time capsules, pets, etc.). Burying anything or spreading cremated remains requires a permit. 
 
Picnics. Picnic sites are available for anyone to use. Picnic permits are required if you wish to reserve a designated picnic site, or if the picnic is going to be attended by more than 50 people. Call 311 for a picnic permit.
 
Putting up posters or temporary signage. You can place posters only in areas designated by the City for that purpose (e.g.) kiosks. You may also apply to the City for permission to place posters or temporary signs on parkland as part of your special event. 
 
Vehicles on parkland for an event. To prevent damage to parkland, vehicles (other than City of Edmonton service vehicles) are only allowed on turf, trails, sports fields and other City of Edmonton parkland upon approval of a valid parking pass. The parkland parking pass is limited by date, time, event and location. As with people, motor vehicles are not allowed to remain in Edmonton’s parks between the hours of 11 p.m. and 5 a.m.
 
Events inside community league licensed boundaries. Activities and events within a community league’s licensed boundaries are dictated according to their Tripartite License Agreement. Please refer to this document for details. If you cannot find authority for a proposed activity within that agreement, then the parkland bylaw applies and you must discuss your plans with your CRC.
 
Group event insurance requirement. If you require a license for your event, you may also require $2 million general liability insurance.
 
 
Contacts for Bookings and Events
 
Contact your Community Recreation Coordinator (CRC) if you are:
·         hosting an event outside your licensed area on parkland which will be attended by more than 50 people, or
·         when you plan on conducting any activity that needs a permit.
 
Contact Facility Bookings & Information at 311 when you need to use a “bookable space” like arena, sport fields, meeting rooms or picnic sites.
 
 
City Phone Numbers

P.S. Your CRC’s phone number is the most important one to remember! It is:

_____________________
 
 

 

 
 
 
 
 
 
 

Many City of Edmonton services are now available by calling 311; you do not need to dial 780 before 311. Some services have retained independent numbers.
 
You may find the following phone numbers of use:
 
CALL 311 except where noted  
Action Centre  
Broken Branches  
Building Inspection  
Bylaw Investigation and Enforcement  
City Clerk  
City Council Agenda  
Community Services  
Councillors’ Office  
Development (buildings, gas & plumbing, heating)  
Electrical Inspection 412-3820
Facilities Bookings (arenas, fields, picnics and gyms)  
Garage Sale Permits  
Garbage Pickup  
Mayor’s Office  
Parks – General Information  
Pipes Breakage (Water) 412-6800
Planning Department  
Police Non-Emergency 423-4567
Power Trouble / Street Lighting 412-4500
Potholes  
Street Maintenance  
Trouble  
Animal Control (Pound)  
Emergency (Police, Fire, Ambulance)  
Drainage and Sewers  
Emergency 911
Gas (ATCO) 420-5585
Power 412-4500
Streets  
Water (24 hours) 412-6800